Clients recognize Maynard Cooper & Gale (Maynard) as an unparalleled leader in the recently released BTI Client Service A-Team: Survey of Law Firm Client Service Performance 2021. Long considered the gold standard in measuring client service performance by clients and law firms alike, the BTI Client Service A-Team 2021 measures service solely from the client perspective. BTI conducted in-depth interviews with 350 corporate counsel revealing their heightened client service expectations and the law firm’s delivering on them. Maynard was ranked among the 70 firms identified for their client service excellence.
BTI reports legal decision makers place a premium on listening, practicality, and timeliness, among other things. Firms identified in their Client Service A-Team research stepped up in a big way last year and met the challenge. These firms improved client service at more than twice the rate of all other law firms. Maynard is pleased to continue its presence on the BTI Client Service A-Team. Read more from BTI, The 70 Law Firms Improving Client Service Performance More Than All Others.